Esmeralda Davalos
Bakersfield,CA
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kern Gastroenterology Medical Group
2023.12 - Current
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
Animal Health International
2018.05 - 2023.12
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Real Estate Appraiser Assistant
Action Evaluation Inc
2013.02 - 2018.05
- Maintained efficient office operations by handling errands and administrative functions.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Prepared and maintained maps of boundaries, inventories of land, and structures and applicable exemptions.
- Collected and analyzed relevant data to identify real estate market trends.
- Enhanced appraisal accuracy by meticulously researching and analyzing property data.
Sales Associate
LG Hair
2011.03 - 2013.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Real Estate Appraisal
Mckissock
Criminal Justice
Bakersfield College
Bakersfield, CAGeneral Studies
South High School
Bakersfield, CA05.2009
Skills
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Data Entry
- Reliable team player
- Insurance Verification
- Inventory and supply management
- Account Management
- Fluent in Spanish
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Certification
Real Estate Appraisers Trainee license
CPR license
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Kern Gastroenterology Medical Group
2023.12 - Current
Customer Service Representative
Animal Health International
2018.05 - 2023.12
Real Estate Appraiser Assistant
Action Evaluation Inc
2013.02 - 2018.05
Sales Associate
LG Hair
2011.03 - 2013.03
Real Estate Appraisal
Mckissock
Criminal Justice
Bakersfield College
General Studies
South High School
Real Estate Appraisers Trainee license
CPR license