Esmeralda De Leon
Bloomfield,NJ
Summary
Proven Manager at Mood Food, adept in staff management and customer relationship management, enhancing team performance and customer satisfaction. Skilled in team leadership and complex problem-solving, I significantly improved operational efficiency and employee engagement. My approach prioritizes results, achieving a notable increase in loyalty and business growth.
During my management I reduce the staff rotation by a 95%.
Customer-focused professional with successful 10-year career food and beverage sector. Dynamic successful applying team building and stress management in busy business environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Manager
Mood Food
10.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
Customer Service Representative
Noches
07.2015 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Industrial Psychology
Universidad Tecnológica Latinoamericana
Mexico06.2024
Skills
- Team Leadership
- Time Management
- Staff Training and Development
- Staff Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Managing Operations and Efficiency
- Customer Relationship Management
- Staff Training
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Mood Food
10.2018 - Current
Customer Service Representative
Noches
07.2015 - 10.2018
Bachelor of Science - Industrial Psychology
Universidad Tecnológica Latinoamericana
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