Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Fierros-Marquez

Covington,Kentucky

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

3
3
years of professional experience

Work History

Sales Associate

Dick Sporting Goods
Newport, KY
11.2024 - Current
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Customer Service Representative

Verst Logistics
Hebron, KY
11.2022 - 07.2023
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Updated databases with new and modified customer data.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Acquired basic skills in handling data through Excel.

Hotel Front Desk Clerk

Hampton Inn By Hilton
Newport, KY
06.2022 - 11.2022
  • Issued room keys and escort instructions to bellhops.
  • Assisted with room reservations, changes and cancellations.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.

Education

High School Diploma -

Holy Cross High School
Covington, KY
05-2022

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Product knowledge
  • Sales processing
  • Time management
  • Bilingual

Languages

Spanish
Native/ Bilingual

Timeline

Sales Associate

Dick Sporting Goods
11.2024 - Current

Customer Service Representative

Verst Logistics
11.2022 - 07.2023

Hotel Front Desk Clerk

Hampton Inn By Hilton
06.2022 - 11.2022

High School Diploma -

Holy Cross High School

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Esmeralda Fierros-Marquez