Esmeralda Gallardo
Kyle
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Shift Lead Manager
Hawaiian Bros
Kyle
05.2021 - Current
- Supervised daily operations and ensured team adherence to service standards.
- Trained new employees on company policies and customer service techniques.
- Managed inventory levels and coordinated stock replenishment across shifts.
- Conducted regular quality checks on food preparation and presentation standards.
- Adhered to all health and safety guidelines while managing the shift.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
Crew Member
Wendy’s
Kyle
08.2020 - 04.2021
- Prepared food items according to Wendy's quality and safety standards.
- Operated kitchen equipment efficiently during peak service hours.
- Assisted customers with orders and provided menu recommendations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Crew Leader
McDonald's
Austin
06.2019 - 06.2020
- Resolved customer inquiries and complaints with professionalism and care.
- Mentored newly hired crew members to prepare each for job roles.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Trained new hires on job duties, safety protocols, and company policies.
Education
Lehman High School
Kyle, TXSkills
- Staff supervision
- Inventory management
- Customer experience
- Time management
- Food safety standards
- Operations management
- Shift scheduling
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Lead Manager
Hawaiian Bros
05.2021 - Current
Crew Member
Wendy’s
08.2020 - 04.2021
Crew Leader
McDonald's
06.2019 - 06.2020
Lehman High School