ESMERALDA GONZALEZ
Fort Worth
Summary
Driven and results-oriented professional with experience at Kid to Kid and WM AUTOMOTIVE, adept in customer service and problem-solving. Excelled in roles by surpassing performance metrics and fostering customer relationships, enhancing repeat business. Demonstrates strong teamwork and time management skills, contributing to increased productivity and order accuracy.
Overview
10
10
years of professional experience
Work History
Sales Associate
Kid to Kid
10.2018 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Order Selector
WM AUTOMOTIVE
01.2014 - 09.2016
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Education
GED -
SUCCESS NIGHT SCHOOL
Fort Worth, TX05-2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Kid to Kid
10.2018 - 01.2024
Order Selector
WM AUTOMOTIVE
01.2014 - 09.2016
GED -
SUCCESS NIGHT SCHOOL
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