Business and Marketing
San Jacinto Community College
Esmeralda Guerra
Houston,TX
Summary
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Education
Skills
- Advanced knowledge of Onesite and Financial Suit
- HAA Fair Housing Compliant
- Strong Closer
- Resident Relations Retention
- Deposit Accounting, FAS, AR, AP Experience
- Skilled Trainer
- Delinquency Driven
- Yardi/LRO Software Proficient
Work History
Leasing Consultant
Greystar Property Management
Houston, TX
07.2025 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Leasing Consultant/Leasing Manager
BH Management
Houston, TX
05.2024 - 07.2025
- Managed tenant inquiries and facilitated lease signings, enhancing customer satisfaction.
- Developed marketing strategies to attract prospective tenants, increasing property visibility.
- Conducted property tours, showcasing amenities and features to potential residents.
- Collaborated with maintenance teams to ensure timely resolution of tenant requests.
- Trained new team members on leasing processes and customer service protocols, improving team efficiency.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Assistant Property Manager
Barvin Property Management
Houston, TX
06.2023 - 02.2024
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Community Manager
Aria Steepleway
Houston, TX
01.2022 - 06.2023
- Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- Assist the team by maintaining and modeling the community’s mission to be the best.
- Assist the Property Manager with the day-to-day operations of the entire on-site team, ensuring that all policies and procedures are followed.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of the overall community budget and finances.
- Work with leasing staff to ensure that leasing/marketing goals are being met.
Leasing Manager
Cushman & Wakefield
Houston, TX/ Chamblee, GA
07.2019 - 01.2022
- Entering all data into the tracking system to track leasing activities.
- Submit daily, weekly, and monthly leasing reports as required.
- Responsible for training and developing leasing personnel in accordance with company policies.
- Maintain professional communication with residents, applicants, and other representatives.
- Report all property issues, leasing objections, potential liabilities, and recommendations for solving such issues to Property Manager.
- Determine leasing opportunities for leasing staff and work on goal setting, improving the performance of each staff member.
- Analyzing shop program results, distributing completed evaluations, and reviewing areas of concern.
- Prepare and maintain complete resident and general office files, keeping proper documentation, always.
- Track work order activity, including monitoring completion daily and follow-
- Additional duties as assigned by supervisor.
Front Desk | Membership Sales Consultant
Fitness Connection
05.2017 - 07.2019
- Cared for equipment and facility to maintain neat and clean work environment
- Attended sales and trade meetings to obtain information about market conditions, business trends, and industry developments
- Promoted fitness activities and classes to achieve desired personal training revenue and session production goals
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
Bank Teller
Bank of America
11.2015 - 06.2017
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings
- Process deposits, withdrawals and other banking transactions for a high volume of customers
- Introduce new members to the platform and assist them with any balance transfers or other transactions
- Communicated professionally and personable with customers to assess needs and develop solutions
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation
- Helped customers achieve financial goals with active referrals to on-site specialists.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Overview
10
10
years of professional experience