Esmeralda Lozano Nieto
Fontana,CA
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
25
25
years of professional experience
Work History
Receptionist
Dr Vahan Grigoryan DDS, Inc.
Fontana, CA
08.2021 - Current
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Billing Assistant
Huntington Park Family Dental Group
Huntington Park, CA
07.2017 - 12.2019
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Collaborated with other departments to resolve any discrepancies in billing data or documentation.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Submitted claims to insurance companies.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Receptionist/ Dental Assistant
MI Dentista
Bell, CA
07.2000 - 10.2017
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
GED -
Paramount Adult School
Paramount, CA11-2005
Skills
- Appointment scheduling
- Payment processing
- Multi-line phone management
- Clerical support
- Inventory management
- Billing reconciliation
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
Dr Vahan Grigoryan DDS, Inc.
08.2021 - Current
Billing Assistant
Huntington Park Family Dental Group
07.2017 - 12.2019
Receptionist/ Dental Assistant
MI Dentista
07.2000 - 10.2017
GED -
Paramount Adult School