Melissa Luna Penaloza
La Verne,CA
Summary
Motivated Student Office Assistant with an understanding of accounting processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and a hardworking mentality.
Overview
9
9
years of professional experience
Work History
Cashier
El Pollo Loco
Bellflower, CA
08.2016 - 05.2017
- Pleasantly engaged customers, offered a warm smile and provided immediate and dedicated assistance.
- Ran the register effectively and handled cash, credit, debit and personal check transactions.
- Trained new cashiers on procedures, customer service and sales techniques.
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly.
- Kept work areas clean, neat and organized for maximum productivity.
Administrative Assistant
Clean Energy Solutions
San Dimas, CA
09.2017 - Current
- Greet incoming customers in a professional manner and provide friendly, knowledgeable assistance.
- Organize incoming and outgoing file movements in an efficient and accurate manner.
- Input all documents into the records management system.
- Support program operations by preparing and updating documents, reports and spreadsheets.
- Answer inquiries and address, resolved or escalated issues to management personnel to ensure client satisfaction.
- Assess urgency and priorities before accepting or declining appointments and meetings with the CEO.
Education
High School Diploma -
Downey High School
Downey, CA2017
Skills
- Record Keeping
- Excellent communication skills
- Critical thinking
- Answering incoming calls
- Social media knowledge
- Faxing paperwork
- Microsoft Word expertise
- Workflow planning
Timeline
Administrative Assistant
Clean Energy Solutions
09.2017 - Current
Cashier
El Pollo Loco
08.2016 - 05.2017
High School Diploma -
Downey High School
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