Esmeralda Macias
Lehigh Acres,FL
Summary
Energetic and optimistic customer service representative with almost ten years of professional experience assisting customers in solving complex issues.
Overview
10
10
years of professional experience
Work History
Plumbing Support Specialist
Insite- Delta Faucet Company
Remote
01.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Provided technical support for customers, resolving product issues efficiently.
Group leader
The Barker Lounge
Fort Myers, FL
09.2022 - 12.2022
- Led team of staff in daily operations, ensuring high-quality care for pets.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Care Representative
Alorica-Verizon
Remote
07.2022 - 08.2022
- Maintained comprehensive knowledge of Verizon products and services, providing informed support to customers and colleagues.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Technical support representative
Alorica-Costco Concierge Services
Remote
09.2020 - 05.2022
- Provided exceptional customer support for technical issues via phone and chat.
- Diagnosed software and hardware problems, providing efficient solutions to enhance user experience.
- Educated customers on product features, troubleshooting steps, and best practices for optimal usage.
Brand Ambassador
Alta-Kellogg
Fort Myers, FL
02.2020 - 08.2020
- Trained new team members on best practices for customer engagement and brand representation.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
Technical Support Representative
Alorica-Costco Concierge Services
Fort Myers, FL
05.2018 - 07.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to technical support needs.
Crew member
Dairy Queen
Fort Myers, FL
03.2016 - 05.2018
- Operated kitchen equipment efficiently to prepare menu items consistently.
- Trained new crew members on operational procedures and best practices.
- Maintained cleanliness and organization of workstations to meet health standards.
Education
General studies
Florida SouthWestern State College
Fort Myers, FLDiploma -
East Lee County High School
Lehigh Acres, FL05.2018
Skills
- Computer proficiency
- Customer service
- Data entry
- Communication skills
- Problem solving skills
- Flexibility
Computer Software and Application Knowledge
Software
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Plumbing Support Specialist
Insite- Delta Faucet Company
01.2023 - Current
Group leader
The Barker Lounge
09.2022 - 12.2022
Customer Care Representative
Alorica-Verizon
07.2022 - 08.2022
Technical support representative
Alorica-Costco Concierge Services
09.2020 - 05.2022
Brand Ambassador
Alta-Kellogg
02.2020 - 08.2020
Technical Support Representative
Alorica-Costco Concierge Services
05.2018 - 07.2019
Crew member
Dairy Queen
03.2016 - 05.2018
General studies
Florida SouthWestern State College
Diploma -
East Lee County High School