Esmeralda Marquez
San Antonio
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optician
Vision Source
Schertz, TX
01.2025 - Current
- Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
- Conducted comprehensive vision tests to ensure accurate prescriptions and patient satisfaction.
- Educated patients on proper eyewear care and usage, enhancing overall customer experience.
- Maintained up-to-date knowledge of optical products and industry trends for informed recommendations.
Customer Service Representative
Wells Fargo
San Antonio, TX
06.2024 - 10.2024
- Resolved customer inquiries efficiently, ensuring a positive banking experience.
- Streamlined communication processes between departments to improve response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Americas Best Contacts and Eyeglasses
San Antonio, TX
06.2022 - 05.2024
- Receiving feedback from store manager and Doctor to ensure better flow throughout appointments.
- Assisting associates with guidance with customer and learning when is necessary for me to intervene
- Coordinating schedules with Doctors availability and maintaining communication with Store manager and Doctor.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Managed inventory levels, ensuring product availability aligned with customer demand patterns.
- Led cross-functional meetings to align sales objectives with broader organizational goals and initiatives.
Daycare Teacher
Just Kids Christian Academy
San Antonio, TX
09.2021 - 04.2022
- Maintaining an on point schedule to ensure morning flow.
- Managing schedules for multiple children on feeding and changing
- Staying alert at all times to ensure proper supervision
- Keeping organization throughout the day to keep a clean and safe space.
Customer Service Representative
Cricket Wireless
02.2021 - 05.2021
- Handling payment for customers
- Fully educating customers on the device there interested on purchasing.
- Completing inventory checks daily on merchandise of the store
- Ensuring a clean environment for customers to want to come into
Sales Associate
Bags n more
San Antonio, TX
10.2020 - 01.2021
- Sold Clothes , perfumes , bags , and wholesale items
- Stocked inventory
Education
High school diploma or GED -
Highlands High School
San Antonio, TX08.2021
Skills
- Customer service
- Insurance verification
- Transaction processing
- Fluent bilingualism
- Data entry
- Document translation
Certification
Driver's License
Languages
Spanish - Expert
Timeline
Optician
Vision Source
01.2025 - Current
Customer Service Representative
Wells Fargo
06.2024 - 10.2024
Assistant Manager
Americas Best Contacts and Eyeglasses
06.2022 - 05.2024
Daycare Teacher
Just Kids Christian Academy
09.2021 - 04.2022
Customer Service Representative
Cricket Wireless
02.2021 - 05.2021
Sales Associate
Bags n more
10.2020 - 01.2021
High school diploma or GED -
Highlands High School