Esmeralda Mendoza

• Maintain confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
• Independently manage treatment in personal injury cases, ensuring all medical records, bills, and other documentation are accurately gathered, organized, and reviewed.
• Improve patient satisfaction by providing efficient scheduling and appointment coordination.
• Obtaining Medical Records from various medical providers.

via phone, fax, and email.

• Monitor client progress and medical treatment, and ensure compliance with treatment plans.
• Sending Letter of Protection requests to designated representing attorney office.
• Provide excellent customer service to clients, ensuring timely responses to inquiries and efficient case progression.

• Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
• Strengthened client relationships through consistent communication and personalized attention to individual needs.
• Balanced teller drawers and ATM cash.
• Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
• Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
• Boosted branch revenue with diligent cross-selling of various banking products and services.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided ongoing support for certified individuals, offering guidance as they navigate new challenges in their professional roles.
• Developed innovative training materials, resulting in higher levels of trainee satisfaction.
• Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
• Maintained organization of documents, materials, and equipment.