Summary
Overview
Work History
Education
Skills
Timeline
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Esmeralda Mora

Belair,Md

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients.

Overview

8
8
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
Bel Air, MD
11.2015 - 01.2024
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Phlebotomist

Upper Chesapeake Medical Center
Bel Air, MD
01.2019 - 12.2019
  • Calibrated equipment according to manufacturer specifications.
  • Provided assistance to clinical staff during patient visits.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the training of new phlebotomists.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Prepared specimens for transport to external laboratories.
  • Educated patients on proper blood draw techniques.
  • Followed all safety protocols when handling hazardous materials.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Performed quality control tests on collected specimens.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Verified patient information prior to specimen collection.

Education

Certificate - Phlebotomy

Harford Community College
Bel Air, MD
12-2019

High School Diploma -

El Diamante High School
Visalia, CA
06-2011

Skills

  • Inventory Management
  • Marketing
  • Incidents management
  • Business Development
  • Logistics Oversight
  • Business Planning
  • Performance reporting
  • Social Media Marketing
  • Strategic Planning
  • Client Relationships
  • Quality assurance and control
  • Employee Motivation
  • Delegation
  • Schedule Management
  • Logistics Management
  • Staff Management
  • Vendor Sourcing
  • Staff Training
  • Staff Development
  • Decision-Making
  • Project Leadership

Timeline

Phlebotomist

Upper Chesapeake Medical Center
01.2019 - 12.2019

Operations Manager

Ulta Beauty Inc.
11.2015 - 01.2024

Certificate - Phlebotomy

Harford Community College

High School Diploma -

El Diamante High School

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Esmeralda Mora