Esmeralda Moreno
Moses Lake,WA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Center Administrative Assistant
Inspire Development Centers
Moses Lake, WA
11.2023 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Career Counselor
O.I.C. Of Washington
Moses Lake, WA
04.2023 - 11.2023
- Assessed clients' skills, interests, abilities, values, and personality type in order to develop an effective job search strategy.
- Developed individualized action plans for clients seeking employment or transitioning into new careers.
- Conducted workshops on topics such as resume writing, interviewing techniques, networking strategies, and job search resources.
- Researched potential employers and industries that would be a good fit for each client's skill set and experience level.
- Collaborated with other professionals including educators, employers, government agencies., to provide resources for successful job placement.
- Generated reports summarizing progress made by individual clients throughout their counseling process.
- Offered support services such as referrals for additional assistance when needed.
Financial Services Representative
Social Treatment Opportunity Programs (STOP)
Moses Lake, WA
11.2019 - 01.2023
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Created customized plans tailored to each individual client's needs.
- Audited clients files to confirm accuracy and program completion according to defined guidelines.
- Ensured that all customer inquiries were answered promptly and completely.
- Established strong and positive working relationships within organization to contribute to team success.
- Received and processed deposits, withdrawals and payments, keeping clients financial records up-to-date.
- Received and posted payments to client accounts.
Retail Store Manager
Mattress Firm
Moses Lake, WA
05.2017 - 09.2019
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated stock replenishment processes as needed based on sales trends.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Organized merchandise displays according to seasonal promotions or special events.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Big Bend Community College
Moses Lake, WA06-2001
Skills
- Administrative operations
- Scheduling and calendar management
- Multi-line telephone system operation
- Multitasking and prioritization
- Customer and client relations
- First-aid and CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Center Administrative Assistant
Inspire Development Centers
11.2023 - Current
Career Counselor
O.I.C. Of Washington
04.2023 - 11.2023
Financial Services Representative
Social Treatment Opportunity Programs (STOP)
11.2019 - 01.2023
Retail Store Manager
Mattress Firm
05.2017 - 09.2019
High School Diploma -
Big Bend Community College
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