Esmeralda Olivares
San Diego,CA
Summary
Experienced and dedicated server with 23 years of service at Denny’s, known for delivering exceptional customer experiences, upselling effectively, and fostering long-term relationships with guests. Skilled in multitasking, handling high-volume situations, and providing outstanding service in a fast-paced environment. Seeking to bring my extensive skills to a dynamic restaurant team.
Overview
23
23
years of professional experience
Work History
Server
Denny's Restaurant
11.2002 - Current
- Greeted guests promptly, taking orders accurately for seamless service flow.
- Provided exceptional customer service by building interpersonal relationships to enhance guest experience.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders and support team needs during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Food Handler's Certification.
Education
In Progress -
San Diego College of Continuing Education
San Diego, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- High volume dining
- Suggestive selling
Timeline
Server
Denny's Restaurant
11.2002 - Current
In Progress -
San Diego College of Continuing Education
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