Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Esmeralda Velasquez

Esmeralda Velasquez

Lehigh Acres,FL

Summary

Proven track record in enhancing customer satisfaction at Bravo Supermarket, excelling in customer service and cash handling. Demonstrated reliability and exceptional work ethic, significantly contributing to repeat business. Mastered time management and empathetic customer interactions, ensuring swift, accurate transactions and a clean, welcoming environment.

Overview

6
6
years of professional experience

Work History

Sales Associate

Aquazul
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

IPM (Integrated Pest Management)

Shadow Wood Landscaping
06.2023 - 06.2024
  • Educated clients on preventative measures, resulting in reduced instances of recurring infestations.
  • Improved facility cleanliness, conducting regular site inspections to identify and address potential pest issues.
  • Increased safety standards by adhering to all applicable regulations and guidelines for pesticide application and handling.
  • Developed strong relationships with clients, addressing concerns promptly while providing expert advice on pest management best practices.
  • Collaborated effectively with colleagues from various departments, ensuring seamless integration of pest management services within overall facility maintenance plans.

Cashier, Customer Service

Bravo Supermarket
04.2018 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Island Park High School
16520 S Tamiami Trail Unit 190 Fort Myers, FL 339
06.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication
  • Retail Merchandising

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Aquazul
12.2023 - Current

IPM (Integrated Pest Management)

Shadow Wood Landscaping
06.2023 - 06.2024

Cashier, Customer Service

Bravo Supermarket
04.2018 - 05.2019

Island Park High School

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Esmeralda Velasquez