Esmeralda Ybarra

Was in charge of Therapist and staff in clinic setting. Would handle in take of new patients, verify insurances, Therapist Credentialing, payroll, and office necessities

Would answer front office phone calls, sign in patients, schedule patients, and cover front area.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.