Esperanza Flores
Las Vegas,NV
Summary
Seeking to return to the work force after taking a leave of absence in 2021 until 2023 to care for elderly mother on a full time basis.
Proficient in handling department schedules, documentation and reporting requirements. Excellent mentor with extensive experience in hospital procedures, department protocols and every type of modality, study or assessment performed by the radiology department.
Overview
15
15
years of professional experience
Work History
Radiology Scheduler
Desert Radiology
11.2019 - 06.2021
- Answered phone calls in a call center setting.
- Coordinate scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all modalities in a friendly and professional manner.
- Communication with outside offices, provider offices, insurance companies, and patients
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations by working remotely during Covid lockdown.
Patient Placement Coordinator
University Medical Center Of Southern Nevada
10.2017 - 10.2018
- In collaboration with physicians to ensure patients are placed at appropriate level of care (observation vs. inpatient), educating physician to write observation admitting orders to reflect status, as appropriate.
- Responsibilities also include coordinating all aspects of patient placement within the facilities, and partnering with nursing and other clinical operation departments to facilitate patient access, throughput, and capacity.
- Triage and prioritize patient information and acuity utilizing critical thinking, clinical decision making, and established process flow to assist in assessing and facilitating patient flow across multiple facilities.
- Proactively manages all patient placement, throughput and hospital bed capacity
- Manages bed board for 450 bed acute care facility on a timely and accurate manner.
- Escalates bed placement/capacity issues to appropriate leadership in a timely manner.
- Works with nursing units and leaders to identify best available bed placement at the time of request, given patient needs, staffing resources, level of care requirements, infection control principles, and throughput goals.
- Reviews and plans for all scheduled admissions daily.
- Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
Radiology Reading Room & Medical Record Supervisor
Sunrise Hospital
07.2008 - 05.2017
- Wrote, implemented and managed radiology reading room & medical records policies.
- Directed and motivated team of 23 professionals to deliver high-quality patient care.
- Provided training and coaching to less experienced radiology reading room team members.
- Completed employee evaluations and implemented necessary improvement plans.
- Adhered to compliance requirements and held all team members to same standards.
- Assisted with recruitment by interviewing potential staff, recommending top candidates and helping with onboarding procedures.
- Managed scheduling for all ancillary department using Facility Scheduler software.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Assisted radiologist in dictation & PACS system operations.
- Communicated test results to physicians and other healthcare professionals.
- Repaired and troubleshot radiologic equipment.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
Radiology Specialist
Red Rock Radiology
09.2006 - 06.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed 20-30 appointments for routine radiology and special procedures.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Communicated with insurance companies to obtain pre-authorizations for treatment.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Mcfarland High School
Mcfarland, CASkills
- Insurance Verification
- Data Entry Proficiency
- Patient Scheduling
- HIPAA Compliance
- Electronic Medical Records, EPIC, Meditech
- Radiology Procedures Knowledge
- Medical Terminology
- Multitasking Abilities
- Electronic Medical Record Software, Powerscribe, PACS
Languages
Spanish
Native or Bilingual
Timeline
Radiology Scheduler
Desert Radiology
11.2019 - 06.2021
Patient Placement Coordinator
University Medical Center Of Southern Nevada
10.2017 - 10.2018
Radiology Reading Room & Medical Record Supervisor
Sunrise Hospital
07.2008 - 05.2017
Radiology Specialist
Red Rock Radiology
09.2006 - 06.2008
High School Diploma -
Mcfarland High School
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