Keisha Cheney
Fayetteville,GA
Summary
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Radiology Scheduler
Northside Hospital Atlanta
Atlanta, Georgia
04.2024 - Current
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Provided excellent customer service by answering inquiries in a timely manner.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Prepared reports on radiology services rendered including number of tests performed and patient satisfaction ratings.
Unit Secretary/Patient Care Technician
Northside Hospital Atlanta
Atlanta, GA
04.2022 - 11.2023
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Compiled reports on daily activities for review by supervisor.
- Managed the front desk area ensuring neatness at all times.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build
- Retrieved physicians' paperwork, including lab test requests.
- Compiled physical and digital documents, charts and reports.
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Patient Access Representative
Piedmont Newnan Hospital
Newnan, Georgia
03.2021 - 08.2022
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
- Provided assistance to internal departments when needed.
Education
Associate of Science - Nursing
West Georgia Technical College
Newnan, GA05-2026
High School Diploma -
Whitewater High School
Fayetteville, GA05-2017
Skills
- HIPAA Compliance
- Appointment Coordination
- Patient Scheduling
- Insurance Verification
- Medical Office Experience
- Radiology Procedures Knowledge
- Effective Communication
- Adaptability and Flexibility
- Reliability
- Attention to Detail
- Goal Setting
- Problem-solving abilities
- Electronic Health Record Specialist (CEHRS)
- Medical Administrative Specialist
- Excellent Communication
- Decision-Making
- Insurance and Coding Specialist (NCICS)
- Relationship Building
- Electronic Health Record Specialist
- Organizational Skills
- MEDITECH EHR Software
- Analytical Thinking
- Task Prioritization
- Problem-Solving
- Time Management
- Interpersonal Skills
- Time management abilities
Timeline
Radiology Scheduler
Northside Hospital Atlanta
04.2024 - Current
Unit Secretary/Patient Care Technician
Northside Hospital Atlanta
04.2022 - 11.2023
Patient Access Representative
Piedmont Newnan Hospital
03.2021 - 08.2022
Associate of Science - Nursing
West Georgia Technical College
High School Diploma -
Whitewater High School