Essabella Guidicipietro-Varona
Swedesboro,NJ
Summary
Accomplished Customer Service Associate with a proven track record at WaWa (Since 2022), enhancing customer satisfaction and resolving complaints with a positive outlook. Skilled in team collaboration and strategic sales, consistently boosting productivity and sales outcomes. Demonstrates expertise in customer service and problem resolution, fostering a safe and efficient work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
WaWa
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Food Service Associate
Dunkin' Donuts
08.2022 - 11.2022
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Boosted sales through upselling menu items and suggesting daily specials to patrons.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
Barista
Starbucks
03.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
No Degree - Business Administration And Management
Rowan College At Gloucester County
Sewell, NJ05.2025
High School Diploma -
Kingsway Regional High School
Woolwich Township, NJ06.2023
Skills
- Customer Service
- Problem Resolution
- Team Collaboration
- Safety Regulations
- Calm and Professional Under Pressure
- Sales Transactions
- Product Recommendations
- Policies and Procedures Adherence
- Strategic sales knowledge
Timeline
Customer Service Associate
WaWa
12.2022 - Current
Food Service Associate
Dunkin' Donuts
08.2022 - 11.2022
Barista
Starbucks
03.2022 - 08.2022
No Degree - Business Administration And Management
Rowan College At Gloucester County
High School Diploma -
Kingsway Regional High School
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