ESSENCE HINES
Albany,Ga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart Inc.
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Representative
Alorica
05.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Correctional Officer
Calhoun State Prison
07.2019 - 12.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
No Degree - Criminal Justice
Strayer University
Washington, DC01.2024
High School Diploma -
Westover High School
Albany, GA05.2015
Skills
- Route Planning
- Product Picking
- Delivery Management
- Verifying Order Accuracy
- Planning and Organization
- Sales proficiency
- Customer Relations
Timeline
Online Personal Shopper
Walmart Inc.
01.2023 - Current
Customer Service Representative
Alorica
05.2021 - 12.2021
Correctional Officer
Calhoun State Prison
07.2019 - 12.2019
No Degree - Criminal Justice
Strayer University
High School Diploma -
Westover High School