Essence Jones
Daphne,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical billing/coding position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Foundever
01.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Educated clients on insurance policies and procedures.
Customer Service Representative
Vaco, LLC
02.2021 - 04.2022
- Answer claimant inquiries regarding state unemployment benefits
- Enter claimant weekly job searches into state unemployment benefit systems
- Utilize Zendesk to respond to claimant’s questions about benefits and application process
- Maintain accurate timekeeping records independently using various systems
Technical Support Representative
Asurion
06.2020 - 01.2021
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of all customer communication within multiple systems
- Oversee the daily performance of company computer systems.
Substitute Teacher, K-5
Murfreesboro City Schools
05.2020 - 12.2020
- Fulfilled short-term and long-term substitute teaching requirements for all subjects in K-5th grade.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
Americare Services
03.2019 - 11.2019
- Set appointments for inspection and reinspection termite and moisture control services
- Process Wood Destroying Insect reports needed for real estate transactions
- Responsible for daily inspection route efficiency planning and implementation for 8 inspectors
- Operate office equipment such as fax machines, copiers, and
- Phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Customer Service Representative
Verizon
07.2018 - 02.2019
- Work through trouble tickets to complete porting process for customers
- Confer with customers by phone to provide information about the porting process or to gather additional information
- Contact customers to respond to inquiries or to obtain needed information to complete number porting process
- Keep detailed records of customer interactions as well as actions taken.
Merchandiser
Driveline Retail Merchandising
08.2017 - 07.2018
- Follow planograms for resetting new displays and stocking products to existing displays for a wide range of retail clients
- Work closely with store management to ensure proper placement of store merchandise.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Cashier
Kohl's
08.2015 - 12.2016
- Greet customers entering establishments
- Assist customers by providing information and resolving their complaints
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist with duties in other areas of the store, such as monitoring fitting rooms.
Sales Representative
Ibex Global
02.2014 - 07.2015
- Answer customer questions regarding problems with their accounts
- Recommend products to customers, based on customers' needs and interests
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Receive payments and post amounts paid to customer accounts
- Obtain credit information about prospective customers.
Education
Technology/Infrastructure Management Desktop Support Technician (Jun - Information
Tennessee College of Applied Technology - Murfreesboro
Murfreesboro, TN05.2020
Associate Of Arts And Sciences - General Studies
Columbia State Community College
Columbia, TN05.2016
Skills
- Regulatory Compliance
- Oral and Writing Communication
- Insurance Practices
- Document Quality
- Records Review
- Error Reporting
- Data Entry
- Customer Experience
- Clerical Support
- Diagnostic Codes
Timeline
Insurance Agent
Foundever
01.2023 - Current
Customer Service Representative
Vaco, LLC
02.2021 - 04.2022
Technical Support Representative
Asurion
06.2020 - 01.2021
Substitute Teacher, K-5
Murfreesboro City Schools
05.2020 - 12.2020
Customer Service Representative
Americare Services
03.2019 - 11.2019
Customer Service Representative
Verizon
07.2018 - 02.2019
Merchandiser
Driveline Retail Merchandising
08.2017 - 07.2018
Cashier
Kohl's
08.2015 - 12.2016
Sales Representative
Ibex Global
02.2014 - 07.2015
Technology/Infrastructure Management Desktop Support Technician (Jun - Information
Tennessee College of Applied Technology - Murfreesboro
Associate Of Arts And Sciences - General Studies
Columbia State Community College
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