Essyience Smith
Little Rock,AR
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Highly motivated employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers. Energetic employee dedicated to teams and managing with efficiency and grace.
Overview
2
2
years of professional experience
Work History
Security Guard
Securitas Security Services USA
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Apparel
Walmart
09.2022 - 12.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Displayed and organized products in store to help customers locate products easily.
- Selected, recommended and located merchandise based on customer needs and desires.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
Carhop Server
Sonic
06.2022 - 09.2022
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Memorized orders and maintained accuracy in high-traffic times.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Chuck E Cheese
06.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Estem Public Charter High School
Little Rock, ARSkills
- Issue Response and Resolution
- Organization
- Attention to details
- Problem solving
- Multitasking
- Customer Service Excellence
Timeline
Security Guard
Securitas Security Services USA
03.2023 - Current
Apparel
Walmart
09.2022 - 12.2022
Carhop Server
Sonic
06.2022 - 09.2022
Cashier
Chuck E Cheese
06.2021 - 05.2022
High School Diploma -
Estem Public Charter High School
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