Estalise Cil
Kissimmee
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving. Proficient in POS software, I consistently exceeded customer expectations while training new team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Universal Studios
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Fulfillment Associate
Amazon
10.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Crew Trainer
MCDONALDS
01.2018 - 10.2024
- Maintained standards of quality, timeliness, productivity and customer service.
- Provided language translation services for customer service inquiries.
- Increased customer service success rates by quickly resolving issues.
- Taught new team members correct procedures for all areas of operations.
Education
Associate of Arts - Business
Vallencia College
Kissimmee, FL05-2026
High School Diploma -
Tohopekaliga
Kissimmee, FL05-2019
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- POS software
- Guest relations
- Foreign language skills
Certification
- AHA Basic Life Support (BLS) Training - Aug 2023
Languages
Haitian Creole
Native or Bilingual
Timeline
Host
Universal Studios
04.2024 - Current
Fulfillment Associate
Amazon
10.2023 - Current
Crew Trainer
MCDONALDS
01.2018 - 10.2024
Associate of Arts - Business
Vallencia College
High School Diploma -
Tohopekaliga
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