Esteban Galeano
Forest Park,IL
Summary
Dynamic and results-oriented professional with a proven track record in customer service and workflow optimization. Excelled in fast-paced environments at Red Lobster and Wingstop, enhancing customer engagement and streamlining operations. Skilled in menu management and task prioritization, consistently improving service delivery by over 30%.
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
Work History
Host
Red Lobster
05.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cashier
Wingstop
12.2023 - 04.2024
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Massa Cafe
04.2022 - 01.2023
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Elmwood Park High School
River Grove, IL06-2024
Skills
- Menu management
- Telephone reception
- Task prioritization
- Customer engagement
- Workflow optimization
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Host
Red Lobster
05.2024 - Current
Cashier
Wingstop
12.2023 - 04.2024
Cashier
Massa Cafe
04.2022 - 01.2023
High School Diploma -
Elmwood Park High School
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