Esteban Gonzalez
Cathedral City,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards, as well as a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help the team achieve company goals.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Fresh Agave Mexican Bar & Grill
Palm Desert, CA
03.2021 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
Barback
Agua Caliente Casino Resort & Spa
Cathedral City, CA
05.2024 - 09.2024
- Prepared and restocked bar supplies to ensure efficient service.
- Assisted bartenders in mixing and serving beverages during peak hours.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
Server
Kaiser Grille
Palm Springs, CA
06.2019 - 03.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Tommy Bahama Marlin Bar
Palm Springs, CA
03.2018 - 03.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Rio Azul Mexican Bar & Grill
Palm Springs, CA
09.2015 - 03.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
The Riviera Resort & Spa, Renamed Margaritaville
Palm Springs, CA
02.2012 - 09.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Assistant
The Ritz-Carlton, The Edge Steakhouse
Rancho Mirage, CA
08.2014 - 05.2015
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with dining room set up prior to and after service period.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
Server
Miramonte Resort
Indian Wells, CA
08.2010 - 09.2014
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Tamarisk Country Club
Rancho Mirage, CA
09.2010 - 02.2012
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently, prioritizing guest needs and optimizing dining experience.
- Maintained knowledge of menu items, specials, and beverage pairings to provide informed recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Busser
LG's Prime Steakhouse
La Quinta, CA
10.2004 - 09.2010
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Implemented improved table turnover strategies, enhancing overall dining efficiency.
- Provided support during peak hours, maintaining high service standards under pressure.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Pool Attendant
Rancho Las Palmas Resort & Spa
Rancho Mirage, CA
03.2008 - 08.2010
- Monitored pool area for safety, ensuring compliance with health regulations and guest guidelines.
- Assisted guests with poolside amenities, enhancing overall customer experience and satisfaction.
- Maintained cleanliness of pool facilities, contributing to a welcoming environment for guests.
- Provided support in organizing recreational activities, promoting guest engagement and enjoyment.
- Developed guest feedback mechanisms to enhance service delivery and identify areas for improvement.
- Moved umbrellas and lounge chairs at request of guests.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
Server Assistant
Marriott Desert Springs Resort & Spa
Palm Desert, CA
07.2004 - 10.2005
- Assisted servers in delivering exceptional guest experiences through timely support and coordination.
- Maintained cleanliness and organization of dining area to enhance overall guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order fulfillment and seamless service flow.
- Developed strong knowledge of menu items to provide informed recommendations to guests.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA05-2004
Bachelor - Graphic Design
The Art Institute of California-Inland Empire
San Bernardino, CA02-2012
Skills
- Order delivery practices
- Cash Handling
- Table setting knowledge
- Order accuracy
- Beverage preparation
- Sales expertise
- Professional appearance
- Exceptional customer service
- Hospitality service expertise
Certification
- TIPs certified
- BLS certificate
- Food handler's card
Languages
English
Spanish
Timeline
Barback
Agua Caliente Casino Resort & Spa
05.2024 - 09.2024
Server
Fresh Agave Mexican Bar & Grill
03.2021 - Current
Server
Kaiser Grille
06.2019 - 03.2020
Server
Tommy Bahama Marlin Bar
03.2018 - 03.2020
Server
Rio Azul Mexican Bar & Grill
09.2015 - 03.2020
Server Assistant
The Ritz-Carlton, The Edge Steakhouse
08.2014 - 05.2015
Server
The Riviera Resort & Spa, Renamed Margaritaville
02.2012 - 09.2017
Server
Tamarisk Country Club
09.2010 - 02.2012
Server
Miramonte Resort
08.2010 - 09.2014
Pool Attendant
Rancho Las Palmas Resort & Spa
03.2008 - 08.2010
Busser
LG's Prime Steakhouse
10.2004 - 09.2010
Server Assistant
Marriott Desert Springs Resort & Spa
07.2004 - 10.2005
High School Diploma -
Cathedral City High School
Bachelor - Graphic Design
The Art Institute of California-Inland Empire