Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esteban Ospina

Queens,New York

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

COMMUNITY ASSOCIATE

WeWork
06.2022 - Current
  • Coordinated logistics for community programs, ensuring seamless execution and participant satisfaction.
  • Over saw over 50,000 Square Feet of workspace.
  • Analyzed community feedback to identify areas for improvement, driving program enhancements.
  • Streamlined administrative processes, increasing efficiency in member support operations.
  • Performed administrative tasks, including scheduling, filing, and record-keeping, maintaining an organized and efficient work environment.
  • Contributed to the development of strategic plans for long-term community growth and success.
  • Increased occupancy rate 87% with improved marketing and tenant relations strategies.

OPERATIONS SPECIALIST

Apple
12.2019 - 06.2022
  • Streamline communication between front-of-house and operations.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Led cross-functional teams to implement process improvements, resulting in increased productivity.

Barback

The Elgin
09.2020 - 10.2021
  • Assisted bartenders in preparing drinks and maintaining bar cleanliness.
  • Collaborated with team members to enhance customer experience during busy shifts.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Enhanced beverage service, assisted in developing streamlined system for tracking and replacing kegs.

RETAIL SPECIALIST

Apple
08.2017 - 12.2019
  • Led team in achieving exceptional customer satisfaction through tailored product demonstrations.
  • Analyzed customer feedback to refine service delivery and improve overall shopping experience.
  • Developed and maintained strong relationships with customers, driving repeat business and loyalty.
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills.
  • Developed strong product knowledge to provide accurate information and expert advice to customers.

Education

Bachelor's - Accounting And Finance

Queens College
New York, NY
12-2026

Bachelor's - Finance

SUNY University At Albany
Albany, New York
01.2016

Skills

Experienced in high-volume hospitality environments with expertise in bar setup and breakdown, bartender support, mixology fundamentals, and POS systems Strong background in customer service, inventory management, sanitation, and glassware maintenance Brings excellent interpersonal communication, time management under pressure, and team coordination Fluent in Spanish and proficient with tools like Salesforce, Excel, and Google Drive

  • Payment processing
  • Program planning
  • Teamwork
  • Problem-solving
  • Time management
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

COMMUNITY ASSOCIATE

WeWork
06.2022 - Current

Barback

The Elgin
09.2020 - 10.2021

OPERATIONS SPECIALIST

Apple
12.2019 - 06.2022

RETAIL SPECIALIST

Apple
08.2017 - 12.2019

Bachelor's - Accounting And Finance

Queens College

Bachelor's - Finance

SUNY University At Albany

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