Esteban Rafael Cubas Tijerino
Port Hueneme,Oxnard
Summary
Proven Cashier and Crew Member with a solid background in customer service and cash management, honed at Subway and Wendy’s. Excels in POS systems and training new team members, demonstrating a keen ability to enhance customer satisfaction and streamline operations. Skilled in inventory control and sales expertise, consistently achieving positive outcomes in fast-paced environments. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
Work History
Cashier
Subway
Port Hueneme
03.2023 - Current
- manager
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier
Hector’s Mexican Food
Camarillo
09.2021 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Crew Member
Wendy’s
Port Hueneme
02.2022 - 10.2022
- Cashier
- Assisted in the preparation of food items such as sandwiches.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Stocked shelves and cases with new or transferred items.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
American University - marketing y publicidad
American University
Nicaragua10.2016
Skills
- Basic math
- Payment posting
- Customer service
- POS systems
- Money handling
- Cash management
- Training and onboarding
- Reports and documents
- Inventory control
- Purchase assistance
- Sales expertise
- Product knowledge
- Refunds and exchanges
- Drawer balancing
- Resolución de problemas
- Elaboración de reportes
References
- Maria, Gerente General, (805) [number not provided]
- Erik Ramos, Supervisor, (562) 538-5347
- Tereza Flores, Gerente, (805) 873-7130
Languages
- Español, Bilingüe
- Inglés, Bilingüe
Languages
English
Elementary
Spanish
Professional
Timeline
Cashier
Subway
03.2023 - Current
Crew Member
Wendy’s
02.2022 - 10.2022
Cashier
Hector’s Mexican Food
09.2021 - 01.2023
American University - marketing y publicidad
American University