Esteban Sosa Ayuso
Whittier,CA
Summary
Food Service Operations Specialist with a proven track record in streamlining processes at McDonald's. Demonstrated expertise in efficient order management and delivering exemplary customer service, resulting in minimized wait times and increased customer satisfaction. Proficient in cash handling and Microsoft Word, with a strong commitment to food safety and fostering team collaboration. Aiming to leverage these skills for future growth within the food service industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Montebello, CA
08.2023 - Current
- Managed team to successfully unload and arrange store inventory neatly.
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers.
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments.
- Maintained cleanliness and organization of the work area, adhering to health and safety regulations.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly.
Education
Community college - Business Management
Rio Hondo College
Whittier, CA01.2025
High school diploma -
Montebello High School
Montebello, CA06.2024
Skills
- Efficient Food Service Operations
- Storage management
- Loading and unloading
- Product restocking
- Cashiering
- Computer Skills
- Microsoft Word
- Food safety
- Physical Lifting Expertise
- Cash handling
- Landscape Care
- Team contributions
- Flexible schedule
Affiliations
- Currently enrolled in college
- Physically active, lifting weights
- interested in NYSE and expanding knowledge in stock market
- Beginner options trader
Certification
- Food Handler Certification, 07/01/23, 07/01/26
- ServeSafe Food handler assessment
Accomplishments
- Employee of the month at mcdonald's for delivering outstanding services
- Earned seal of biliteracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Volunteer work
- Volunteering to perform landscaping and manual labor jobs for elderly.
Timeline
Crew Member
McDonald's
08.2023 - Current
Community college - Business Management
Rio Hondo College
High school diploma -
Montebello High School