Esteban Yepes
Queens,NY
Summary
Experienced banking professional with strong attention to detail and a background in fraud prevention, identity verification, and customer service. Skilled in account servicing, financial product support, and working across teams to resolve client issues while maintaining compliance and security.
Overview
5
5
years of professional experience
Work History
Universal Banker
Citibank, NA
New York, NY
07.2023 - Current
- Perform frontline identity verification and fraud prevention by reviewing customer documentation, account profiles, and unusual transaction activity.
- Detect red flags related to impersonation attempts and escalate cases in accordance with internal fraud prevention procedures.
- Support KYC documentation workflows by collecting, reviewing, and uploading identity documents through Salesforce for restricted and blocked accounts.
- Collaborate with fraud, compliance, KYC, and operations teams to support customer verification and account resolution processes.
- Open and maintain consumer banking products, including checking, savings, and certificate of deposit (CD) accounts.
- Assist customers with personal loan and credit card applications while ensuring compliance with bank procedures.
- Generate referrals for mortgage and wealth management specialists based on customer needs.
- Deliver bilingual customer service in English and Spanish while maintaining strong attention to compliance and client experience.
Documentation Assistant
Consulate General of Guatemala
New York, NY
01.2021 - 12.2021
- Screened documents and conducted interviews for consular identification and safety.
- Performed biometrics for applicants.
- Assisted with information booth and customer service calls.
- Assisted in office management by organizing documents and filing.
- Traveled to surrounding cities outside of New York to offer mobile consular services to the community.
- Facilitated communication between departments regarding documentation updates and requirements.
Education
ESL -
ASA College
Manhattan, NY01-2019
High School Diploma -
Santo Domingo Pedagogical High School
Tolima,Colombia 11-2015
Skills
- Fraud Prevention
- Identity Verification
- KYC Support
- Customer Due Diligence
- Retail Banking Operations
- Salesforce
- Account Servicing
- Consumer Lending
- Cross-Selling
- Consular services
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Data entry
Languages
Spanish
English
Timeline
Universal Banker
Citibank, NA
07.2023 - Current
Documentation Assistant
Consulate General of Guatemala
01.2021 - 12.2021
ESL -
ASA College
High School Diploma -
Santo Domingo Pedagogical High School