Summary
Overview
Work History
Education
Skills
Timeline
Generic

Estefani Gomez

Glen Cove

Summary

Dedicated customer service professional experienced in cash handling and transaction processing. Known for strong communication and adaptability, consistently enhancing customer experiences while ensuring compliance with operational standards. Versatile professional with a strong background in cash handling and customer assistance. Known for efficient record keeping and effective problem resolution, ready to support seamless customer interactions and enhance operational efficiency.

Overview

4
4
years of professional experience

Work History

Cashier

Bravo Supermarket
Glen Cove
06.2022 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled returns and exchanges following company policies and procedures.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Learned roles of other departments to provide coverage and keep store operational.

Money Transfer Agent

Bravo Supermarket
Glen Cove
06.2022 - Current
  • Processed incoming and outgoing payments accurately and efficiently.
  • Addressed customer inquiries on transfer services and procedures, enhancing customer understanding and satisfaction.
  • Resolved customer issues promptly, ensuring a positive experience during transactions.
  • Verified customers' identities by collecting appropriate documentation.
  • Ensured that all policies related to money transfers were followed at all times.
  • Provided guidance on foreign exchange rates and fees associated with international transfers.
  • Maintained transaction records for compliance with company policies, supporting regulatory adherence and operational integrity.

Lottery Attendant

Bravo Supermarket
Glen Cove
06.2022 - Current
  • Processed winning tickets and issued prize payouts, ensuring compliance with established procedures.
  • Guided customers in selecting lottery tickets, addressing inquiries to enhance their experience.
  • Ensured lottery tickets and supplies were adequately stocked in the store.
  • Maintained cleanliness inside the store premises including counters, shelves, floors.
  • Informed customers about upcoming promotions and special offers related to lotteries.
  • Trained new staff on operational procedures and customer interaction techniques.

Education

High School Diploma -

Glen Cove High School
Glen Cove, NY
06-2022

Skills

  • Cash handling
  • Customer assistance
  • Data entry
  • Record keeping
  • Bilingual, Spanish and English
  • Positive demeanor

Timeline

Cashier

Bravo Supermarket
06.2022 - Current

Money Transfer Agent

Bravo Supermarket
06.2022 - Current

Lottery Attendant

Bravo Supermarket
06.2022 - Current

High School Diploma -

Glen Cove High School
Estefani Gomez