Estefani Landaverde-Leiva
Madison
Summary
Detail-oriented professional with a background in food service and retail. Expertise in cash handling, POS operations, and team collaboration, consistently fostering positive customer relationships while maintaining high standards of cleanliness and safety.
Overview
4
4
years of professional experience
Work History
Server
Salvatore's Tomato Pies
10 N Livingston St
07.2024 - 06.2026
- Provided exceptional customer service by taking and processing orders efficiently, and served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to ensure timely meal delivery, and order accuracy.
- Helped customers with dietary restrictions, allergies and intolerances by working closely with kitchen staff on alternatives.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash register operations, ensuring accurate transactions and cash handling procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained cleanliness and organization of dining area to enhance guest experience, and performed opening and closing duties of the dining room and outside patio seating.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Starbucks
6512 Monona Dr
10.2022 - 09.2023
- Prepared high-quality beverages while maintaining consistent standards of service.
- Managed cash register operations, ensuring accurate transactions and efficient service flow.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages and keeping track of inventory.
- Followed exact recipes for mixing and preparing beverage and food items.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Performed opening and closing duties, ensuring the cafe was clean and welcoming.
Sales Associate
Old Navy
2348 E Springs Dr
06.2022 - 08.2022
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained store appearance by organizing merchandise and ensuring displays were visually appealing.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Conducted inventory checks and restocked shelves to maintain optimal product availability for customers.
- Resolved customer inquiries and concerns promptly to foster positive relationships and repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained and organized fitting rooms.
- Handled online shopping orders, packaged, and sent out orders.
Education
High School Diploma -
East Madison High School
2222 E Washington AveNo Degree - Surgical Technology
Madison College
1701 Wright St12-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling and point of sale operation
- Memory retention
- Cleanliness standards and supply restocking
- Safe food handling and allergy awareness
- Team collaboration
- Sales techniques
- Spanish fluency
- Inventory management
- Multitasking and organization
Timeline
Server
Salvatore's Tomato Pies
07.2024 - 06.2026
Barista
Starbucks
10.2022 - 09.2023
Sales Associate
Old Navy
06.2022 - 08.2022
High School Diploma -
East Madison High School
No Degree - Surgical Technology
Madison College