Estefani Ortega

• Maintained food and sanitation standards to prevent food-borne illness and promote health.
• Collaborated with healthcare professionals to provide optimal nutritional care for patients.
• Assisted patients clients with mean plan development, addressing individualized dietary requirements.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
• Created new training guidelines, and provided staff orientation and training

• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

• Supervised dining table set-up to prepare for diversity of event types, following strict service standards

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Provided friendly, courteous service to create memorable moments for guests.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.