ESTEFANIA ALVAREZ
De Leon Springs,FL
Summary
Medical Receptionist with 4 years of experience with excellent work ethic and positive demeanor. Polished coordinating practice operations, attending to phone calls and updating patient demographics. Daily verification of insurance plan coverage. Knowledgeable in submitting online prior authorizations and referral coordination's for continuous patient care. Multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Medical Receptionist
Shukla Pediatrics
Orange City, Florida
10.2021 - 09.2026
- Running daily practice operations, administrative functions, and facility workflows to ensure a company runs efficiently
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for patients/visitors.
- Assisted in maintaining office supplies inventory.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Referral coordinating
- Insurance eligibility verification
- Experience with Florida Shots system
- Familiar with CDC recommended vaccine schedule
- Experience with uploading temperature logs to Florida Shots system
Education
E.M.T Program - Emergency Medical Technology
Daytona State College
Daytona Beach, FL06-2020
High School Diploma -
T. DEWITT TAYLOR MIDDLE HIGHSCHOOL
05-2019
Skills
- Office Operations Management
- Referral/Prior Authorizations
- EMR experience (Practice Fusion)
- Scheduling
- Administrative Support
- Data Entry
- Greeting and Seating Clients
- Documentation and Reporting
- Verbal and Written Communication
- PC Proficient
- Schedule Management
- Organization Skills
- HIPPA complaint
- Multitasking and Prioritization
- Vaccine inventory management
- Vaccine storage and handling
- Medical record management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Shukla Pediatrics
10.2021 - 09.2026
E.M.T Program - Emergency Medical Technology
Daytona State College
High School Diploma -
T. DEWITT TAYLOR MIDDLE HIGHSCHOOL