Estefania Coment
Palm Bay,FL
Summary
Self-motivated professional with a passion for strategic problem solving and conflict resolution. Striving for improvement and efficiency while prioritizing time management. Team player that values open communication, collaboration, and trust to work independently and efficiently. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ups Store
Palm Bay, FL
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
BILINGUAL INSURANCE SALES AGENT
PROGRESSIVE
08.2021 - 03.2022
- Sold auto insurance products to individuals within assigned territory using consultative selling techniques
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
- Handled a large amount of outbound and inbound sales related calls per week to qualify individuals interested in purchasing insurance coverage
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
AMAZON
11.2019 - 01.2020
- Defused volatile customer situations calmly and courteously in both Spanish and English
- Effectively managed a high-volume of inbound and outbound customer calls in rotating shifts during European hours of coverage
- Maintained customer satisfaction by resolving product complaints with forward thinking strategies focused on addressing client needs and concerns empathetically and professionally in both Spanish and English
- Maintained daily workload of several tasks at a time consisting of emails, inbound and outbound calls, client follow ups, and communicating with team for coverage
- Worked in a supportive virtual environment and effectively managed time while working remotely.
MANAGER IN TRAINING
CITY FURNITURE
04.2018 - 10.2019
- Actively worked within showroom to learn all SOP standards
- Held accountable for closing and opening procedures and drawer maintenance
- Lead sales management training on the floor, engaging all customers and providing associates with aid during sales
- Maintained excellent rapport with clientele as well as team members
- Worked the sales floor and aided client in furniture selection to completion of purchase.
Education
Bachelor of Science in Criminal Justice -
UNIVERSITY OF CENTRAL FLORIDA
05.2018
ASSOCIATE IN ARTS -
INDIAN RIVER STATE COLLEGE
05.2016
HIGH SCHOOL DIPLOMA -
LINCOLN PARK ACADEMY
06.2012
Skills
- Bilingual - Spanish and English
- Conflict Resolution
- Management
- Excellent Written and Oral Communication
- Hiring and Training
- Organization
- Detail oriented
- Decision Making
- Active Listening
- Customer Service
- Critical Thinking
- Call center experience
- Computer Proficiency
- Money handling abilities
Websites
Certification
Fingerprint Certification
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ups Store
08.2023 - Current
BILINGUAL INSURANCE SALES AGENT
PROGRESSIVE
08.2021 - 03.2022
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
AMAZON
11.2019 - 01.2020
MANAGER IN TRAINING
CITY FURNITURE
04.2018 - 10.2019
Bachelor of Science in Criminal Justice -
UNIVERSITY OF CENTRAL FLORIDA
ASSOCIATE IN ARTS -
INDIAN RIVER STATE COLLEGE
HIGH SCHOOL DIPLOMA -
LINCOLN PARK ACADEMY