Guadalupe Talamantes
Bellevue,NE
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TriWest Healthcare Alliance
Bellevue, Ne
07.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined processes for handling customer complaints, enhancing service efficiency.
- Collaborated with cross-functional teams to address customer needs and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Employment Verification Specialist
Accredited collections services
Papillion, NE
02.2024 - 06.2025
- Managed the work of 8 employees, increasing crew efficiency.
- Developed relationships with new staff members, and assisted existing staff members in their career development.
- Managed employees accounts to ensure they were able to work them.
- Communicated with HR department to verify employment for the company.
Customer service agent
Complete Call Solutions
Omaha, NE
02.2023 - 01.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, and credit card information
- Responded to customer service inquiries, including a large percentage of self-service calls
- Responded to a large number of calls related to product and service inquiries
- Analyzed and responded to customer service tickets, which resulted in minor or major resolutions
Sales Agent
Spectrum
El Paso, TX
02.2022 - 10.2022
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Contributed to the company's growth strategy by expanding company office hours and increasing average transaction volume
- Increased sales by executing better marketing strategies and increasing the average number of phone calls per day
- Attained top customer service ratings every month
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Established personal connections with customers, exceeding customer service expectations
Pre-K Teacher
St James Warm Heart Child Care And Learning Center
Bellevue, NE
03.2019 - 12.2021
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Supervised circle time, free play, outside play and learning and developmental activities
- Taught children foundational skills in colors, shapes and letters
- Organized and led activities to promote physical, mental and social development
- Implemented hands-on, play-based strategies for experiential learning
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Monitored children's play activities to identify additional learning opportunities or behavioral issues
- Read aloud and played alphabet games to encourage early literacy
- Supported children's emotional and social development by adapting communication tactics for differing client needs
Cashier
JCPenney Portraits
Papillion, NE
02.2018 - 12.2018
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Trained store personnel on how to interact with customers, not just sell items
- Assisted in the training of new cashiers
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Accepted cash and credit card payments, issued receipts and provided change
Education
Bachelor of Science - Criminal Justice
Bellevue University
Bellevue, NESkills
- Time management
- Communication skills
- Guest services
- Bilingual
- Computer skills
- Sales
- Spanish
- Cash handling
- Writing skills
- Typing
- Customer service
- English
- Leadership
Timeline
Customer Service Representative
TriWest Healthcare Alliance
07.2025 - Current
Employment Verification Specialist
Accredited collections services
02.2024 - 06.2025
Customer service agent
Complete Call Solutions
02.2023 - 01.2024
Sales Agent
Spectrum
02.2022 - 10.2022
Pre-K Teacher
St James Warm Heart Child Care And Learning Center
03.2019 - 12.2021
Cashier
JCPenney Portraits
02.2018 - 12.2018
Bachelor of Science - Criminal Justice
Bellevue University