Estefania Dimarco
miami,fl
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (CSR)
Alivi Transportation
Miami, FL
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
- Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
Customer Service Agent
Pandora Jewelry
Brighton, CO
04.2022 - 10.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mobile Sales Expert
T-Mobile
Miami, FL
08.2015 - 03.2021
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provide excellent customer service giving customers a great experience during onboarding.
Education
Some College (No Degree) -
Concord Career College
High School Diploma -
Hialeah High School
Hialeah, FLSkills
- Outstanding Communication Skills
- Case Management
- Documentation and Reporting
- Customer Service
- Excell/Microsoft Use
- Upselling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative (CSR)
Alivi Transportation
05.2024 - Current
Customer Service Agent
Pandora Jewelry
04.2022 - 10.2022
Mobile Sales Expert
T-Mobile
08.2015 - 03.2021
High School Diploma -
Hialeah High School
Some College (No Degree) -
Concord Career College