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• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

When i was working at the Hotel , I used to engaged in pleasant conversations while managing check-in process. I was also the person who maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. One of the important part about my job was create scheduled, coordinated and confirmed appointments and meetings.

• Led cashiers and associates in providing thoughtful customer service.
• Generated repeat business through exceptional customer service.
• Optimized organizational efficiency by mentoring personnel on customer service protocols.
• Welcomed and greeted guests and delivered outstanding customer service.