Estefania Royer
Tucson,Arizona
Summary
Friendly and motivated professional with experience in customer service, sales, and handling fast-paced environments. Skilled in upselling, communication, problem-solving, and building strong customer relationships. A fast learner who is eager to learn new skills, take on challenges, and grow in a sales career.
Overview
1
1
year of professional experience
Work History
Host
Trattoria Pina
Tucson, Arizona
04.2025 - Current
- Recommended menu items tailored to customers’ preferences, enhancing dining experience.
- Handled customer questions and complaints in a friendly and professional way.
- Built strong relationships with customers through personalized service, fostering loyalty.
- Upsold desserts and specialty menu items, contributing to increased sales.
- Handled incoming phone calls, reservations, and to-go orders.
- Managed daily cash and credit card transactions and checked out servers, bussers, and bartenders at the end of their shifts.
- Made sure all staff checkouts, tips, and payments were accurate.
- Operated efficiently in a fast-paced restaurant environment while helping customers have a great experience.
Education
Rose Academy
Remote 10-2026
Skills
- Up-selling techniques
- Sales growth
- Customer service
- Reservation management
- Cash handling
- Time management
- Adaptable to change
- Communication skills
- Relationship building
- eager to learn
Timeline
Host
Trattoria Pina
04.2025 - Current
Rose Academy