Estefanie Gusman
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Case Manager
Easterseals
Los Angeles, California
06.2025 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed individualized service plans for clients based on unique needs.
- Conducted assessments to identify client strengths and challenges.
- Provided crisis intervention support during critical situations.
- Educated clients and families on available services and resources.
- Coordinated support services among healthcare workers and patients to enhance communication with community resources and stakeholders.
- Facilitated communication between clients, families, caregivers, social services, and agencies to meet client needs effectively.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Connected clients with relevant social services to ensure access to necessary support and promote individual autonomy.
- Conducted home visits to assess the safety of living environments for clients.
- Transitioned clients to different providers based on progress or needs.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Compiled reports on cases and submitted them to supervisors.
- Supported family members by providing information on local support groups.
- Developed trusting relationships with social services, health care providers and governmental agencies.
LA’s Best Staff
LAUSD
Los Angeles, CA
05.2025 - 09.2025
- Provided individualized assistance to students in special education programs to promote academic success.
- Supported teachers in classroom management and facilitated student engagement activities to enhance the learning environment.
- Developed engaging activities for student presentations.
- Facilitated communication between parents, teachers, and administration regarding student needs.
- Implemented safety protocols to ensure a secure learning environment for students.
- Coordinated volunteer efforts to promote student involvement in school activities and programs.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
ABA Therapist
Enriched Behavioral Therapy
Bellflower, CA
08.2023 - 03.2025
- Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Provided individualized behavior therapy services to children with autism spectrum disorders.
- Supported individuals during transitions to new settings, facilitating adaptation to school and home environments.
- Created visual supports, including schedules and choice boards, to enhance client understanding and engagement.
- Communicated with parents about child's progress and treatment plan adjustments to ensure alignment and support.
- Assisted clients in developing social skills through play-based activities and interactions with peers and family members.
- Prioritized and organized tasks to efficiently accomplish service goals.
College Corner Leader
Toberman Neighborhood Center
San Pedro
11.2022 - 07.2023
- Cultivated relationships with community members to enhance outreach effectiveness
- Guided learning process toward achievement of curriculum goals by establishing clear objectives for learning activities and communicating objectives to students
- Collaborated with team to ensure consistent productivity and support for student needs
- Monitored student classroom and outdoors activities to promote student safety
- Planned curriculum to meet individual needs, interests, and abilities of students
- Maintained positive attitude and affirmatively communicated with each student
- Supplied youth and families with relevant resources to support their needs and goals.
- Oversaw student activities in classroom and outdoors to ensure safety and engagement
- Hosted workshops and activities in arts & crafts
Cashier Team Lead/Retail Sales Associate
Kohl's
Inglewood
10.2022 - 11.2022
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience
- Enhanced customer loyalty through targeted engagement initiatives
- Received and processed customer payments
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Used POS system to process sales, returns, online orders, and gift card activations
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
Cashier
El Super Bodega Latina
Los Angeles
05.2020 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Collaborated with shift manager to resolve issues and address customer concerns
- Greeted customers and responded promptly to customer needs
- Addressed customer needs and made product recommendations to increase sales
- Responded to customer inquiries about products about store policies and customer concerns
- Identified customer needs and provided product recommendations to drive sales
- Welcomed customers at store entrance and responded promptly to customer needs
- Cultivated customer relationships to foster repeat business.
Education
Bachelor of Science -
Bachelor of Arts in Sociology
California State University, Dominguez Hills, Carson 09.2019 - 05.2025
High School Diploma -
Central City Value
Los Angeles, CASkills
- Client Advocacy
- Individualized Education Plans
- Applied Behavior Analysis
- Behavior Modification
- Intervention Planning
- Progress Tracking
- Data Collection and Analysis
- Report Writing
- Planning and Coordination
- Program Management
- Scheduling
- Culturally Competence
- Excellent Communication
- Communication Techniques
- Team Collaboration
- Collaborative Teamwork
- Time Management
- Multitasking Abilities
- Multitasking
- Critical Thinking
- Problem-Solving
- Problem-Solving Skills
- Safe Practices
- Bilingual speaker
- Client Documentation
- Client Boundaries
- Behavioral Support
- Motivational Interviewing
- Behavioral Support
Timeline
Case Manager
Easterseals
06.2025 - Current
LA’s Best Staff
LAUSD
05.2025 - 09.2025
ABA Therapist
Enriched Behavioral Therapy
08.2023 - 03.2025
College Corner Leader
Toberman Neighborhood Center
11.2022 - 07.2023
Cashier Team Lead/Retail Sales Associate
Kohl's
10.2022 - 11.2022
Cashier
El Super Bodega Latina
05.2020 - 05.2022
Bachelor of Science -
Bachelor of Arts in Sociology
09.2019 - 05.2025
High School Diploma -
Central City Value