Estefany Carbajal
El Paso,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Interlogix
El Paso , TX, 79936
12.2021 - Current
- Supported web team members to drive growth and development.
- Assisted clients in troubleshooting technical obstacles to using company website and app for services
- Maintained strong call control and quickly worked through scripts to address problems.
Call Center Representative
The Job Connection
El Paso , TX, 79936
12.2020 - 12.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted with new agents train and QA
Dish Network
Manpower Staffing
El Paso , TX
10.2018 - 12.2020
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Manager
Wienerschnitzel
El Paso , TX
08.2016 - 08.2018
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned work and monitored performance of project personnel.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Americas High School
El Paso , TX06-2018
Some College (No Degree) - Criminal Justice
EPCC
El Paso , TXSkills
- Troubleshooting
- Problem-solving
- Fluent in English and Spanish
- Training & Development
- Team management
- Computer skills
- Public speaking
- Multitasking
Timeline
Call Center Representative
Interlogix
12.2021 - Current
Call Center Representative
The Job Connection
12.2020 - 12.2021
Dish Network
Manpower Staffing
10.2018 - 12.2020
Manager
Wienerschnitzel
08.2016 - 08.2018
High School Diploma -
Americas High School
Some College (No Degree) - Criminal Justice
EPCC