Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Estefany Cruz

Siler City,NC

Summary

Detail-oriented and bilingual administrative professional with over 6 years of experience in customer service, human resources, and office operations. Proficient in utility billing, employee support, data entry, and bilingual communication. Recognized for exceptional multitasking abilities, professionalism, and a client-focused approach that fosters strong relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Town of Siler City
Siler City, NC
07.2023 - Current
  • Process water utility payments accurately using billing software
  • Maintain and update customer account records
  • Provide in-person and phone support in English and Spanish
  • Handle daily deposits, transaction reports, and filing
  • Prepare documents and manage incoming correspondence

Recruitment Specialist / HR Assistant

MJ’s Staffing
Siler City, NC
08.2021 - 07.2023
  • Screened, interviewed, and onboarded candidates for various roles
  • Processed background checks, orientations, and training paperwork
  • Maintained employee records, schedules, and timesheets for 200+ staff
  • Provided bilingual support for clients and job applicants
  • Collaborated with management on HR concerns and staffing needs

Front Desk Receptionist

James Vann Insurance
Siler City, NC
09.2018 - 08.2021
  • Served as the first point of contact for clients and office visitors
  • Scheduled appointments and maintained customer files
  • Assisted agents with policy paperwork and follow-ups
  • Ensured a friendly and professional office atmosphere

Education

High School Diploma -

Jordan Matthews High School
Siler City, NC
07.2017

Skills

  • Record Management
  • Multitasking
  • Microsoft Office & Excel
  • Data Entry
  • Office Administration
  • Clerical Support

Certification

  • OSHA 10 Certified
  • North Carolina Notary Public

Timeline

Customer Service Representative

Town of Siler City
07.2023 - Current

Recruitment Specialist / HR Assistant

MJ’s Staffing
08.2021 - 07.2023

Front Desk Receptionist

James Vann Insurance
09.2018 - 08.2021

High School Diploma -

Jordan Matthews High School