Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
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Estefany Rodriguez

Lynn,MA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Ranstad
Boston, MA
08.2024 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Assistant Manager

Extra Space Storage
Revere, MA
09.2023 - 05.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.

Concierge

Boston Logan Airport
East Boston , MA
02.2018 - 09.2022
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.

Seller Support Associate

Metro by T-Mobile
East Boston , MA
05.2017 - 01.2019
  • Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
  • Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
  • Investigated payment disputes between buyers and sellers to determine appropriate resolution.
  • Monitored seller performance metrics to identify trends in customer service issues.
  • Conducted quality assurance checks on outgoing emails to ensure accuracy of information provided.

Education

High School Diploma -

Revere High School
Revere, MA
07-2015

Skills

  • Calendar Management
  • Records retrieval
  • Memo preparation
  • Scheduling
  • Clerical Support
  • Quality Assurance
  • [Language] translation

Languages

English
Professional
Spanish
Native/ Bilingual

Custom

  • Im a person with demonstrated domination of costumer service ,with aptitude to give a great service,and have the best aptitude to any situation, very respectful, bilingual English and Spanish, offering a solid understanding of cultural diversity.

Timeline

Administrative Assistant

Ranstad
08.2024 - Current

Assistant Manager

Extra Space Storage
09.2023 - 05.2024

Concierge

Boston Logan Airport
02.2018 - 09.2022

Seller Support Associate

Metro by T-Mobile
05.2017 - 01.2019

High School Diploma -

Revere High School

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Estefany Rodriguez