Estefany Villarreal
Toledo,OH
Summary
I am a graduate of International Relations with minors in Economics and Political Science. I am a leader by nature, proactive, diplomatic, analytical and strategic. My main passions are economics, political science, languages, social projects, international cooperation and economic development. I am also interested in data analysis and surveys. I have had experience with state entities civil society, foundations and private companies. Extensive experience in consultative sales, customer relationship management, and process improvement. Skilled in providing tailored product recommendations. Known for clear communication, exceptional service, and collaboration with cross-functional teams.
Overview
2
2
years of professional experience
Work History
Sales Consultant
EGALI ESTUDIOS EN EL EXTRANJERO
2022.08 - 2024.03
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Analyst of Protection, Integral Repair and Central
Secretary of Human Rights
2021.10 - 2022.07
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Coordination with State institutions for compliance with international human rights obligations.
- Fulfillment of administrative activities corresponding to the Directorate.
Education
Bachelor of Science - INTERNATIONAL RELATIONS
SAN FRANCISCO UNIVERSITY
QUITO - ECUADOR05.2021
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Persuasive Communication
- Consultative Sales
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Sales Consultant
EGALI ESTUDIOS EN EL EXTRANJERO
2022.08 - 2024.03
Analyst of Protection, Integral Repair and Central
Secretary of Human Rights
2021.10 - 2022.07
Bachelor of Science - INTERNATIONAL RELATIONS
SAN FRANCISCO UNIVERSITY
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