Summary
Overview
Work History
Education
Skills
Timeline
Generic

Estella Wimberly

Philadelphia,PA

Summary

Proven expertise in customer service and HIPAA compliance, honed at Independence Blue Cross and the Department of Human Services. Excelled in resolving client concerns with empathy and efficiency, ensuring regulatory adherence. Achievements include significant improvements in client satisfaction and process compliance, leveraging strong verbal communication and eligibility determination skills.

Overview

25
25
years of professional experience

Work History

Income Maintenance Caseworker

Department Of Human Services
10.2017 - Current
  • Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
  • Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
  • Determined if applicants met eligibility for public assistance programs.
  • Made referrals to appropriate services.
  • Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.

Customer Service Representative II

Independence Blue Cross
05.1999 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Pharmacy Technician - Pharmacy

Community College of Pa.
Philadelphia, PA

Skills

  • Customer Service
  • HIPAA knowledge
  • Customer service experience
  • HIPAA Compliance
  • Verbal and written communication
  • Verbal Communication
  • Eligibility Determination
  • Clerical knowledge

Timeline

Income Maintenance Caseworker

Department Of Human Services
10.2017 - Current

Customer Service Representative II

Independence Blue Cross
05.1999 - 06.2017

Pharmacy Technician - Pharmacy

Community College of Pa.
Estella Wimberly