Estelle Rego

Pharmacy Technician

Giant Pharmacy

06.2022 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.