Estevan Cisneros
Lynwood,CA
Summary
Proven leader and efficient Sales Associate at Wal-Mart Supercenter, adept in customer service and inventory control. Elevated team performance and customer satisfaction through exceptional coaching and problem-solving skills. Mastered cash register operation, contributing to a seamless shopping experience. Achieved significant improvements in store visual appeal and safety standards, showcasing a commitment to excellence and teamwork. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
Wal-Mart Supercenter
11.2014 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Lead
Wal-Mart Supercenter
04.2023 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Cash Register Operation
- Inventory Control
- Merchandise Display
- Team Cooperation
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Basic Mathematics
- Cash Handling
Timeline
Team Lead
Wal-Mart Supercenter
04.2023 - 02.2024
Sales Associate
Wal-Mart Supercenter
11.2014 - 04.2024
High School Diploma -
Bell Gardens High School