Estevan Serrano
Hoffman Estates,IL
Summary
Hardworking and focused sales management professional who is organized and successful at managing multiple priorities with a positive attitude. Dependable and willing to take on added responsibilities to meet team goals. Very effective mentor driven to evaluate individual and group performance to help with improvements and goal setting. Determined individual with background in establishing and nurturing profit-making partnerships.
Overview
9
9
years of professional experience
Work History
Sales Manager
Leader Automotive Group
03.2021 - 09.2023
- Grew sales and boosted profits, applying proactive management strategies and sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Held team meetings to go over goals and objectives and set clear expectations about policies and procedures.
- Coached and guided sales personnel, helping with individual selling efforts and helping sales representatives reach targets.
- Closed complicated as well as overlooked sales deals using strong negotiation and persuasion skills.
- Recruited, interviewed and hired top-level talent to add value and expertise to sales department.
- Exceeded sales goals and increased profit through effective sales strategy and business planning.
Sales Representative
AL Piemonte Nissan
10.2019 - 03.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
Head Sales Representative
Escondido Hyundai
01.2017 - 10.2019
- Opened and closed dealership
- Trained and mentored new sales representatives.
- Contributed to team goals in fast-paced environment.
- Retained excellent client satisfaction ratings through great service delivery.
Sales Representative
Al Piemonte Nissan
01.2015 - 12.2017
Education
High School Diploma -
James B Conant High School
Elk Grove Village, IL06.2014
Skills
- Negotiations Expert and Strong Deal Closer
- Lender Relations
- Profit Generating Strategies
- Market Intelligence
- Goals and Performance
- Compelling Leadership Skills
- CRM Software
- Reynolds and Reynolds
- VinSolutions
- ELeads
Timeline
Sales Manager
Leader Automotive Group
03.2021 - 09.2023
Sales Representative
AL Piemonte Nissan
10.2019 - 03.2021
Head Sales Representative
Escondido Hyundai
01.2017 - 10.2019
Sales Representative
Al Piemonte Nissan
01.2015 - 12.2017
High School Diploma -
James B Conant High School
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