Estevan Valdovinos
Colton
Summary
Dynamic sales and operations professional with a proven track record at Southern Tire Mart, excelling in customer relationship building and sales management. Enhanced operational efficiency through strategic process improvements, resulting in increased customer satisfaction and loyalty. Skilled in complaint handling and cross-selling, driving repeat business and fostering strong client connections.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Salesperson
Southern Tire Mart
- Assisted customers in selecting appropriate tire products based on vehicle specifications and performance needs.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate inventory management.
- Educated customers on tire maintenance and safety to enhance overall customer satisfaction and retention.
- Collaborated with team members to maintain organized sales floor, promoting a positive shopping experience.
- Resolved customer inquiries and complaints promptly, improving service quality and building rapport.
- Conducted regular inventory audits to ensure stock accuracy and timely replenishment of popular products.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
Operations Manager
Southern Tire Mart
03.2021 - Current
- Streamlined inventory management processes to reduce discrepancies and improve accuracy.
- Led cross-functional teams to enhance operational efficiency across multiple locations.
- Implemented training programs for staff to boost productivity and ensure adherence to safety standards.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated logistics operations, optimizing delivery schedules and minimizing turnaround times.
- Developed standard operating procedures to maintain consistency in service delivery and quality control.
- Managed vendor relationships to negotiate contracts and secure favorable terms for operational supplies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Canyon Tire Sales
09.2018 - 02.2021
- Supported daily operations by coordinating staff schedules and delegating tasks effectively.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new employees on company procedures and customer service standards.
- Monitored sales performance, identifying trends to enhance promotional strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
GCR Tires & Service
03.2009 - 08.2018
- Implemented process improvements, resulting in increased operational efficiency and reduced wait times.
- Developed training materials to enhance team skills and product knowledge.
- Facilitated communication between departments to streamline workflow and improve collaboration.
- Evaluated customer feedback to recommend changes in service delivery and product offerings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
High School Diploma -
Norte Vista High School
Riverside, CASkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Sales management
- Objection handling
- Complaint handling
- Cross-selling products and services
- Account management
- Sales analytics
- Customer relations
- Client service
- Product and service knowledge
- Interpersonal communication skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Southern Tire Mart
03.2021 - Current
Assistant Manager
Canyon Tire Sales
09.2018 - 02.2021
Assistant Manager
GCR Tires & Service
03.2009 - 08.2018
Salesperson
Southern Tire Mart
High School Diploma -
Norte Vista High School