Esteven Apupalo
Ridgewood,NY
Summary
Dynamic and adaptable professional with a proven track record in customer service and problem-solving, honed at Party City and through SYEP internships. Excelled in team leadership and child mentoring, significantly enhancing customer satisfaction and camper engagement. Skilled in sales training and activity planning, I bring a unique blend of hard and soft skills to drive results and foster team unity.
Overview
3
3
years of professional experience
Work History
Sales Associate
Party City
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
SYEP Intern
SYEP
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Provided support to campers during challenging activities, boosting their self-confidence and resilience.
- Facilitated group discussions among campers, encouraging open dialogue and mutual respect amongst peers.
- Enforced camp rules consistently yet fairly, prioritizing safety while respecting individual autonomy.
- Led groups of children safely through variety of camp activities.
SYEP Intern
SYEP
06.2021 - 08.2021
- Sorted and organized files, spreadsheets, and reports.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Automotive And Diesel Technician
Universal Technical Institute
Bloomfield, NJ01-2026
High School Diploma -
East Williamsburg Scholars Academy
Brooklyn, NY06-2024
Skills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Sales training
- Adaptability
- Time management abilities
- Telephone Etiquette
- Activity planning
- Observational skills
- Planning and scheduling
- Team leadership
- Team collaboration
- Child and adolescent mentoring
- Program and activity planning
- Arts and crafts
- Team-building activities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Party City
01.2024 - Current
SYEP Intern
SYEP
06.2022 - 08.2022
SYEP Intern
SYEP
06.2021 - 08.2021
Automotive And Diesel Technician
Universal Technical Institute
High School Diploma -
East Williamsburg Scholars Academy
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