Esther Arevalo
Los Angeles,CA
Summary
Experience in guest service and retail operations at Macy's. Proven ability to ensure in customer satisfaction through effective communication and problem-solving. Skilled in safety monitoring and cash handling, with a commitment to maintaining a safe and enjoyable environment for all guests.
Overview
3
3
years of professional experience
Work History
Generalist
Macy's
09.2024 - Current
- Provided exceptional customer service by greeting customer service, answering questions, and resolving any issues or concerns
- Utilized point-of-sale (POS) system to process discounts, coupons, gift cards, and loyalty rewards for customers
- Maintained knowledge of current promotions, sales events, and store policies to effectively assist customers with their inquiries
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Processed customer transactions accurately and efficiently, handling cash, credit card, and checks
Ride Operator
Universal Studios Hollywood
03.2023 - 12.2023
- Provided clear instructions to riders regarding safety procedures and proper use of restraints
- Responded promptly and effectively to any guest concerns or emergencies during ride operation
- Maintained a clean and organized work area, including the loading/unloading platform and queue lines
- Demonstrated excellent customer service skills by engaging with guests in a friendly and professional manner
- Assisted in training new ride operators on standard operating procedures, safety protocols, and customer service techniques
Education
No Degree -
Los Angeles Pierce College
Woodland Hills, CAHigh School Diploma -
Diego Rivera Learning Complex
6100 S Central Ave Los Angeles, CASkills
- Guest service and assistance
- Sales experience
- Retail operations expertise
- Retail employee training
- Customer service
- Safety monitoring
- Emergency evacuation procedures
- Cash handling
- Problem-solving
- Teamwork and collaboration
- Retail sales
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- POS system operations
- Fluent in Spanish
Languages
Spanish
Professional Working
Timeline
Generalist
Macy's
09.2024 - Current
Ride Operator
Universal Studios Hollywood
03.2023 - 12.2023
No Degree -
Los Angeles Pierce College
High School Diploma -
Diego Rivera Learning Complex